Holiday Menu 2019
Frequently Asked Questions
Q: How do I order for the holidays?
A: The easiest way to pre-order is on our website at bit.ly/hfbholidaymenu. We also welcome phone and walk-in orders at both of our locations. Pre-payment is required for all pre-orders. The deadline to place an order is Thursday, December 19, 2019 at 12PM noon.
Q: Can you ship my order?
A: No. Unfortunately we do not have the capacity to ship perishable items at this time. Pre-orders for desserts are for local pickup only.
Q: Where do I pick up my order?
A: We have two pickup locations to choose from: our Bakeshop located in Ballard (2325 1/2 NW Market St) OR at our Cafe + Bar located in Chinatown-International District (504 5th Ave S, Suite 107A). You will have the option to choose a location to pick up your order upon checkout.
Q: When can I pick up my order?
A: We have specific times that you may pick up your order, depending on the locations listed below. You will have the option to choose a time to pick up your order upon checkout.
HOOD FAMOUS BAKESHOP (BALLARD)
Sunday, December 22nd, pickup between 11:30am-7:30pm
Monday, December 23rd, pickup between 11:30am-7:30pm
HOOD FAMOUS CAFE + BAR (CHINATOWN-ID)
Sunday, December 22nd, pickup between 10:30am-6:30pm
Monday, December 23rd, pickup between 8:30am-6:30pm
Q: Can I pre-order ube cookies?
A: Ube cookies will not be available for pre-order pickup on the days of December 22-23. We have a limited holiday menu that allows us to better accommodate our customers. Ube cookies will still be available for walk-ins as usual.
Q: Can I pre-order anything that is not on the current holiday menu?
A: No. Items that are not on our official 2019 Holiday Menu are not available for pre-order pickup on the days of December 22-23. Our limited holiday menu allows us to better accommodate our customers’ orders and helps our hardworking kitchen staff streamline a production process.
Q: Can somebody else pick up my order?
A: Yes. Please ensure that the person picking up the order present a copy of your order confirmation email at the time of pickup.
Q: Can I reheat my Buko Pie or Ube Pie?
A: Yes, you can! Have your pie reach room temperature prior to reheating, then:
Pre-heat oven to 350°F
Place room temperature pie in the oven
Reheat for 10 minutes
Take out, serve, and enjoy!
Q: How should I store my Buko Pie, Ube Pie, and cheesecake?
A: Store your pies and cheesecakes in the refrigerator. We recommend you keep your cheesecake refrigerated until serving.
Q: How should I store my Sari Sari Platter?
A: Everything except the ube cookies (cassava cake, calamansi cars, and ube tarts) should be stored in the refrigerator. The ube cookies should be stored at room temperature in an airtight container.
Q: How long does my Buko Pie, Ube Pie, and cheesecake last?
A: Our pies are good for up to one week when properly stored in the refrigerator. Cheesecake is good for up to 3-4 hours outside of the refrigerator, up to one week inside when properly stored in the refrigerator, and up to one month when properly stored in the freezer.
Q: Does your holiday menu items contain gluten/dairy/eggs/tree nuts?
A: Everything on our holiday menu contains wheat, dairy, and eggs. Our large cheesecakes can be made gluten-free upon request (with an additional fee of $5). Nothing on our holiday menu contains tree nuts (such as peanuts) but our cheesecakes do include coconut in the crust. Our desserts are made in a facility that may come in contact with tree nuts and gluten.
Q: What are your holiday hours?
A: We have special hours for the week of Christmas and New Year:
HOOD FAMOUS BAKESHOP (BALLARD)
December 23, open 11am-8pm
December 24 & 25, CLOSED
December 26-29, open 11am-8pm
December 30-January 8, CLOSED
January 9, regular hours resume
HOOD FAMOUS CAFE + BAR (CHINATOWN-ID)
December 23, open 8am-7pm
December 24 & 25, CLOSED
December 26-30, regular hours resume
December 31, early closure: 8am-3pm
January 1, CLOSED
January 2, regular hours resume