Q: How do I order for the holidays?
A: The easiest way to pre-order is on our website at bit.ly/hfbholidaymenu. We also welcome phone and walk-in orders at both of our locations. Pre-payment is required for all pre-orders. The deadline to place an order is Friday, November 22, 2019.
Q: Can you ship my order?
A: No. Unfortunately we do not have the capacity to ship perishable items at this time. Pre-orders for desserts are for local pickup only.
Q: Where do I pick up my order?
A: We have two pickup locations to choose from: our Bakeshop located in Ballard (2325 1/2 NW Market St) OR at our Cafe + Bar located in Chinatown-International District (504 5th Ave S, Suite 107A). You will have the option to choose a location to pick up your order upon checkout.
Q: When can I pick up my order?
A: We have specific times that you may pick up your order, depending on the locations listed below. You will have the option to choose a time to pick up your order upon checkout.
Hood Famous Bakeshop (Ballard)
Wednesday, November 27th, pickup between 11:30am-7:30pm
Thursday, November 28th, pickup between 9:30am-2:30pm
Hood Famous Cafe + Bar (Chinatown-ID)
Wednesday, November 27th, pickup between 8:30am-7:00pm
Thursday, November 28th, pickup between 8:30am-2:30pm
Q: Can I pre-order ube cookies?
A: Ube cookies will not be available for pre-order pickup on the days of November 27-28. We have a limited holiday menu that allows us to better accommodate our customers. Ube cookies will still be available for walk-ins as usual.
Q: Can I pre-order anything that is not on the current holiday menu?
A: No. Items that are not on our official 2019 Holiday Menu are not available for pre-order pickup on the days of November 27-28. Our limited holiday menu allows us to better accommodate our customers’ orders and helps our hardworking kitchen staff streamline a production process.
Q: Can somebody else pick up my order?
A: Yes. Please ensure that the person picking up the order present a copy of your order confirmation email at the time of pickup.
Q: Can I reheat my Buko Pie or Ube Pie?
A: Yes, you can! Have your pie reach room temperature prior to reheating, then:
Pre-heat oven to 350°F
Place room temperature pie in the oven
Reheat for 10 minutes
Take out, serve, and enjoy!
Q: How should I store my Buko Pie, Ube Pie, and cheesecake?
A: Store your pies and cheesecakes in the refrigerator. We recommend you keep your cheesecake refrigerated until serving.
Q: How long does my Buko Pie, Ube Pie, and cheesecake last?
A: Our pies are good for up to one week when properly stored in the refrigerator. Cheesecake is good for up to 3-4 hours outside of the refrigerator, up to one week inside when properly stored in the refrigerator, and up to one month when properly stored in the freezer.
Q: Does your holiday menu items contain gluten/dairy/eggs/tree nuts?
A: Everything on our holiday menu contains wheat, dairy, and eggs. Our large cheesecakes can be made gluten-free upon request (with an additional fee of $5). Nothing on our holiday menu contains tree nuts (such as peanuts) but our cheesecakes do include coconut in the crust. Our desserts are made in a facility that may come in contact with tree nuts and gluten.